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Email us at hello@velloy.com or submit a support form here.


How do I cancel my membership if I subscribed on Apple App Store or Google Play?

To cancel your Velloy membership please follow the steps below:

If you purchased your membership via Apple App Store:

  1. Open the Settings app
  2. Tap on your name
  3. Tap "Subscriptions"
  4. Select the Velloy subscription
  5. Tap "Cancel Subscription" to disable it from auto-renewing at the end of the current billing cycle

If you purchased your membership via Google Play:

  1. Open the Google Play Store
  2. Tap Menu (3 small horizontal lines) next to "Google Play"
  3. Tap Subscriptions
  4. Find the subscription you want to cancel
  5. Tap Cancel

How do I request data deletion?

If you wish to delete your user account data, please request us to delete your account. If your Velloy user account is no longer required in the future, kindly send your request, along with the email registered to your account, to hello@velloy.com. Your account will be deleted, and all data will no longer be saved.